Frequently Asked Questions

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Welcome to our guide for common questions about our import, export, trade, and international commerce services. We are located in the busy center of London and aim to offer helpful insights and clear guidance to ensure a seamless experience in the global market. If you cannot find the answer you need, please don’t hesitate to contact our team for personalized support.
To become an Importer of Record, one must have a legal entity in the country where the goods will be imported. The Importer of Record must possess the necessary skills and knowledge to ensure compliance with import regulations. This includes completing relevant forms and obtaining import approvals while adhering to Customs guidelines. Additionally, they must have sufficient funds to cover taxes and duties, as goods will not be released until payment is made. It’s worth noting that in certain countries, the Importer of Record must be pre-registered with the customs department.
At Worldlink Commerce Ltd., we go beyond the role of import or export consultants, and we’re not just an Import Management Company. Our services are essential for any business that trades or moves IT equipment that falls under restricted dual-use items or doesn’t have the facility in the country to complete the customs compliance requirements. We offer valuable assistance to IT Channel vendors, distributors, resellers, managed service providers, or OEMs, who can, in turn, offer their clients an added layer of value, which is International Trade Compliance. Our services are also available to end-users who have purchased IT hardware for a global rollout and need to ensure that it gets there after meeting the correct import preparation, approvals, and documentation, which should not cause any delay.
Reverse logistics is comparable to the concept of Exporter of Record. It involves the transportation of items in a direction opposite to the traditional import process of a supply chain. With the increasing emphasis on reusing and recycling products worldwide, the EoR procedure enables you to ship goods from the end user to the original source, ensuring that you comply with the trade and regulatory requirements of the country.
Dual-use items are products, software, technology, and documents that can be utilized for both civilian and military purposes. These items are often labeled as ‘controlled’. They include the majority of IT equipment, particularly those involved in Networking, Voice, Security, and Storage that facilitate data transfer and analysis.
What do dual use items require – import or export licenses?
According to international customs law, Dual Use items must be monitored to ensure they are delivered to the intended recipient, necessitating the use of import licenses. This regulation pertains specifically to ECCN numbers 5Axxx and 4Axxx within the technology industry.
Yes, If the recipient of the goods does not want to act as the importer of record (IoR) or exporter of record (EoR), this is common. This may be because they lack the expertise and familiarity with international shipping regulations, or they may not have a legal entity for importing or exporting. However, to ensure compliance with Customs regulations, it is still necessary to have a Trade Compliance Solution with either an IoR or EoR.
Yes, If you wish, you may utilize your own freight services in conjunction with our international trade compliance solutions. Yet, for certain countries, we insist that our clients use our freight forwarder to guarantee seamless operation. This information will be disclosed in advance during the quote stage.
In order for us to provide a quote, we need the following information:y
- Your company name and address
- Product code, description, quantity, value
- HS code and/or ECCN Number (see our Glossary of Terms if these terms aren’t familiar)
- Weights & dimensions of the package, if available
- City and Country of Delivery.
Typically, it is the Shipper’s responsibility to prepare the Commercial Invoice. The document should contain precise and truthful details. It is not advisable to understate the value of products or make guesses about any information.
- The complete business name and address of the shipper, including the country.
- Product code, description, serial number, quantity, and value in sale currency.
- HS code and/or ECCN Number – you must ensure these are correct.
- Weights & dimensions of the package(s).
- Full business name, address, contact name, number and email address for the consignee.
- Information about Lithium batteries, if applicable.
If you need assistance with creating your Commercial Invoice or would like us to review your current template, please inform us, and we will gladly assist you. Please keep in mind that we check CI’s before the execution of an actual job.
The Importer of Record (IOR) is the person or organization responsible for ensuring that goods are imported in compliance with local and international import laws and regulations. The IOR is responsible for completing the import preparation, signing and submitting import documentation, and paying all necessary fees. Thus, if the end-user does not wish to go through the import process, they cannot be the IOR.
Within the European Union, a free trade agreement eliminates the need for import licenses and trade compliance.
The British government, in conjunction with the leadership of the European Union, continues to work towards finalizing a Trade Agreement, following the departure of the UK from the EU. In preparation for a possible No Deal scenario, UK.GOV has provided comprehensive information on their website regarding the necessary requisites.



